Cancellation: Orders may be cancelled no later than 1 week prior to the supper club date to receive a refund. Orders cancelled within 1 week of the supper club date may be refunded on a case by case basis.
Unable to Receive Delivery: If you order delivery and you are unable to receive your delivery on the specified date, we will not be able to accommodate late deliveries. Instead, you can come pick up your order at our kitchen in Stoneham at 3 Marble Street in Stoneham between 3-7pm the following Tuesday or Wednesday. If you are going to pick up late this needs to be communicated prior to the supper club delivery date. In this case we will refund your delivery fee. If you cannot receive your delivery or come pick-up either of these days we will not be able to refund you.
Change of Delivery Address: Once you place your order, you may email us to ask that your delivery address be changed (within our delivery radius) up to one week prior to the delivery date. Within one week prior to the delivery we will no longer be able to change the delivery address as we create our delivery route and print labels ahead of time.
Late Pick-Ups: We understand that life happens and something may come up that prevents you from picking up your kit on the date specified. In this case, you will have 2 days to pick up your kit from the pick-up location. After 2 days, your kit will be given away to someone else and you will not be refunded.
